Account Manager

Overview

In this UK-based Account Manager role, you own a portfolio and drive retention and ARR growth by delivering tailored solutions to customers. You collaborate with Customer Success and Sales to expand value, mentor Associate Account Managers, and lead upsell and renewal conversations. You apply deep knowledge of the property management market to conversations and help customers get the most from Re-Leased. This role suits commercially sharp professionals who own outcomes end-to-end and want to shape SaaS success for real estate teams.

Pay / Benefits

• comprehensive health insurance
• premium EAP
• annual wellness allowance
• generous paid parental leave
• flexible family-friendly support
• milestone rewards and additional leave

Responsibilities

• Own revenue and retention targets across your portfolio, leading upsell and renewal conversations end-to-end
• Drive ARR growth with forecasting and pipeline discipline
• Provide tailored solutions aligning our product suite to customer goals
• Identify and progress growth opportunities with CS and Sales as needed
• Build and manage senior stakeholder relationships, closing commercial opportunities
• Maintain accurate client records (contracts, renewal timelines, activity)
• Facilitate customer education to maximise product usage and mentor Associate Account Managers
• Lead account planning and quarterly business reviews, negotiate terms and pricing

Key requirements

• Experience in SaaS Account Management or similar quota-carrying role with a track record of renewal/upsell success
• Proven commercial impact with revenue, retention, or growth results
• Proficient in CRM software (e.g. Salesforce or HubSpot) with strong pipeline and forecasting
• Strong analytical and problem-solving skills with ability to simplify complex concepts
• Excellent communication and senior stakeholder management, including negotiating terms
• Coach-ability and willingness to learn, and mentoring junior colleagues
• Interest in the commercial real estate or property management space is a bonus

• excellent communication
• stakeholder management
• collaboration
• CRM software (Salesforce, HubSpot)
• pipeline management
• forecasting

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