Commercial Contract Manager

Overview

In this role you will manage a portfolio of commercial contracts across parking, public transport and mobility services to support Heathrow’s surface access goals. You will work with cross-functional teams to balance commercial performance with sustainability and passenger experience, driving governance, value and innovation in contract outcomes. You will engage external partners to deliver high-quality, sustainable access solutions and monitor performance against KPIs. This is a chance to shape Heathrow’s surface access commercial strategy and contribute to strategic investment decisions.

Pay / Benefits

• competitive salaries
• performance-based bonuses
• Share in Success bonuses
• generous annual leave
• market-leading pensions
• private health insurance

Responsibilities

• Manage a portfolio of contracts across parking, public transport and mobility services, ensuring performance, compliance and continuous improvement
• Collaborate with Operations, Finance, Sustainability and Legal to align contract outcomes with strategic objectives
• Engage transport operators and service providers to drive innovation and sustainable access solutions
• Monitor supplier performance using KPIs and governance frameworks to identify efficiency and service improvements
• Support development and implementation of Heathrow’s Surface Access Commercial strategy and long-term planning
• Ensure all commercial activities meet Heathrow’s ethical, safety and sustainability standards

Key requirements

• Experience across contract, account, client or commercial management within a service-focused environment
• Ability to negotiate, manage stakeholders and influence across internal and external partners
• Proven experience overseeing contracts, financial performance and KPIs
• Commercially and financially astute with experience in governance environments
• Ability to balance commercial priorities with sustainability and customer experience objectives
• Strong communication and collaboration skills with proactive, solution-oriented approach

• negotiation
• stakeholder management
• communication
• contract governance
• KPI monitoring
• financial performance management

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