Partner Success Manager, EMEA

Overview

You will shape and run Ironclad’s Global Partner Services in EMEA, building a scalable partner-first operating model. You’ll align with Sales, Alliances, and Customer Value to enable partner delivery, co-delivery, and post-live adoption. The role focuses on improving conversion, time-to-value, and long-term outcomes through strong partner engagement and outcomes-driven programs. This is a hands-on, data-informed position that blends relationship-building with operational rigor in a fast-growing region.

Pay / Benefits

• Private Medical & Dental insurance (UK)
• Life assurance and Income Protection
• Generous leave policies
• Family-forming support via Maven
• Monthly stipends for wellbeing and hybrid work
• Pension contribution scheme (UK)

Responsibilities

• Own and align with strategic partners’ practice and delivery leaders on priorities, readiness, quality, capacity, and growth opportunities
• Match qualified opportunities with the right partner and delivery approach in collaboration with Sales, Alliances, and Customer Value
• Operationalise partner engagement across the lifecycle—from discovery to post-live adoption—with clear roles and execution plans
• Evolve partner programs with leadership in Alliances, Enablement, and Customer Value, including frameworks, onboarding, and methodology alignment
• Assess partner capacity, coverage, and readiness against demand; coordinate capacity planning to improve predictability
• Build targeted partner enablement plans covering product knowledge, integrations, value selling, and AI use cases
• Collaborate with EA and partner teams to understand ISV offerings, ecosystems, integrations, and customer architectures
• Support partner-led engagements to enable adoption, value realization, and sustained platform usage post go-live
• Identify patterns affecting conversion, delivery quality, time to value, adoption, and expansion; translate insights into program improvements
• Establish an EMEA partner operating rhythm with regular business reviews, readiness assessments, and escalation management
• Maintain data hygiene for partner-led projects and translate feedback into actionable recommendations for Ironclad teams

Key requirements

• 5+ years of experience in Professional Services, Partner Operations, Customer Success, Implementation, or related roles at SaaS or consulting firms
• 2+ years of experience working with implementation partners or partner delivery teams in a services environment
• Experience supporting complex pre-sales, scoping, or solution-alignment motions with Sales, Services, and/or Alliances; implementation or GSI experience is highly relevant
• Strong program management skills and track record of cross-functional process improvements
• Ability to bring structure to ambiguity and execute repeatable operating models in a fast-changing environment
• Strong relationship-building, influencing, and communication skills with senior stakeholders
• Comfort using data and KPIs to evaluate program effectiveness and improve outcomes
• Experience with change management, adoption planning, or value realization is strongly preferred
• Entrepreneurial mindset and judgment with a partner-first scaling approach
• Willingness to spend time in London office and travel across Europe (~15%)
• Fluency in an additional European language (German or French) is beneficial but not required

• relationship-building
• influencing
• communication
• program management
• data-driven performance improvement
• capability to design enablement plans

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