Education Solutions Consultant – Professional Services

Overview

In this role you will bridge customer needs with delivery capabilities to shape achievable software implementations within IRIS Education. You will work across Sales, Pre-Sales and Professional Services to clarify scope and create actionable plans, starting with a solid Statement of Work. Your impact spans reducing misunderstandings and enabling smooth handovers to delivery teams. You will learn a broad software portfolio and contribute to reusable scoping templates, influencing outcomes from sale to fulfilment.

Pay / Benefits

• Autonomy to shape the approach
• Broad exposure across the business
• Leadership support
• Career progression from Consultant to Principal
• Inclusive, diverse culture
• Opportunity to impact the journey from sale to implementation

Responsibilities

• Engage with customers at the point of purchase or expansion of IRIS Education products
• Challenge unclear requirements and identify gaps, risks and dependencies with Sales and Pre-Sales
• Conduct focused discovery to understand objectives, operations, data and constraints
• Create clear Statements of Work detailing deliverables, milestones, assumptions, responsibilities and exclusions
• Balance ambitious goals with practical scoping, sequencing and risk assessment before finalising scope
• Provide a well-structured handover to delivery teams to initiate implementation
• Develop knowledge across the education software portfolio and contribute to reusable scoping templates and guidance

Key requirements

• Experience gathering and challenging business requirements and translating them into clear scope
• Experience writing Statements of Work, proposals, scoping documents or similar contractual docs
• Clear, precise writing and keen eye for assumptions, dependencies and exclusions
• Commercial awareness of how scope, effort and risk impact cost, timelines and deliverability
• Experience within or alongside software sales and implementation or consulting delivery teams
• Confidence working with customers and senior stakeholders, including when resetting expectations
• Willingness to learn a broad software portfolio; education-tech exposure helpful but not required
• Experience in pre-sales, bids, software implementation or related business analysis qualifications would be welcome

• Clear communication
• Stakeholder management
• Constructive challenge of assumptions
• Requirements gathering
• Business analysis
• Documentation and SOW drafting

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