Senior Service Desk Analyst — DV Clearance (Onsite Chippenham)

CGI is seeking a Senior Service Desk Analyst in Chippenham to own complex support challenges, mentor colleagues and drive improvements in ITIL-based processes. You will deliver 1st line service, manage incidents, and collaborate with technical teams to enhance end-user experiences.

This full-time, on-site role requires ITIL expertise, experience with Jira Service Management, Remedy and Mattermost, and strong customer-focused communication to maintain stable services and support continuous

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