Store Experience Leader – Front-End & Operations

Sainsbury’s in Coventry is seeking a Customer Experience Manager to lead store operations and deliver outstanding service from checkout to back of house. You will drive customer commitments, manage the front-end operation, and oversee petrol station if applicable.

You will develop people, coach teams, and steer performance against KPIs, ensuring scheduling and payroll accuracy. This role requires leadership in a fast-paced, high-volume retail environment, with a focus on delivering for customers

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