IT Service Desk Analyst – 1st Line Support

Company: PHOENIX Medical Supplies Ltd.
Apply for the IT Service Desk Analyst – 1st Line Support
Location: Runcorn
Job Description:

Phoenix Medical Supplies Ltd. is seeking a 1st Line Technical Support specialist in Runcorn.

You will be the first point of contact for incident management, requests, and access services across UK locations, ensuring SLA targets are met and CMDB data remains accurate. The role requires strong customer service, excellent communication and troubleshooting skills, with hands-on experience in Windows Server, Active Directory, MS Exchange and RDS.

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Posted: October 18th, 2026