IT Support Engineer
Whitehaven£25,000 – £27,000 per annum37.5 hours per weekWe’re looking for a friendly and technically minded
Service Bar Technician/IT Support Engineer
to join an onsite IT support team in Whitehaven.This is a great opportunity for someone with experience in
IT Support, Desktop Support, Service Desk or a customer-facing technical role
who enjoys working directly with users and resolving issues face-to-face.
The Role
You’ll provide hands-on, walk-up IT support to end users, helping diagnose and resolve a variety of day-to-day technical issues across laptops, mobile devices, Windows and Microsoft applications. You’ll also log and manage incidents through ServiceNow, escalate more complex issues to relevant support teams and help keep IT asset information up to date.
What We’re Looking For
Previous experience within
IT Support or a customer-facing technical environmentGood knowledge of
Windows and Microsoft Office applicationsBasic knowledge of
IT hardware , including laptops, memory, hard drives and smartphonesUnderstanding of
networking fundamentalsStrong troubleshooting and problem-solving skillsConfident communication and customer service skillsExperience with
ServiceNow
would be beneficialActive Directory administration
experience would be advantageousA positive attitude and willingness to learn
Benefits
£25,000 – £27,000 salary23 days annual leave + bank holidays , increasing with length of service up to 28 daysLife assurance – 3x salaryGroup Income ProtectionCompany pensionOption to
buy or sell up to 5 days’ holidayBirthday reward day
following probationEmployee Assistance ProgrammeContribution towards eyesight tests and DSE glassesContribution towards flu vaccinationsIf you’re looking for a hands-on IT support role where you can build your technical skills while working directly with users,
apply today to find out more!
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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