Job Description Job Title: Customer Support Engineer – Test Systems n Location: Primarily customer site near Cheltenham, UK + Occasional UK and European travel n Salary: Competitive n Job Type: Full time, Permanent n The Role: n We are looking for a practical, technically capable and highly customer-focused Customer Support Technician to become our primary day-to-day representative at a major customer site near Cheltenham. n Key Responsibilities: n Customer and Technical Support n n Act as Averna’s primary day-to-day representative at the customer site and build strong working relationships with engineering, production, maintenance and other customer teams. n Provide first-line support for test systems and associated equipment including both Averna-supplied systems and equipment originally supplied by others. n Investigate faults and operational issues and establish the appropriate course of action. n Diagnose faults to module level and, where appropriate, component level using standard electronic test equipment. n Work closely with Averna engineering specialists to escalate more complex problems and bring the appropriate expertise to bear. n Develop a strong working knowledge of the customer’s equipment, systems and operating environment. n Help identify recurring issues, weaknesses and opportunities to improve equipment reliability, maintainability, usability and performance. n Provide a responsive and pragmatic service while recognising the limits of your own knowledge and seeking specialist support where appropriate. n n Hands-on Engineering n n Undertake electrical wiring, modification, repair and rework activities in accordance with customer requirements and approved engineering information. n Carry out wiring, looming, crimping, terminating and soldering activities to an appropriate professional standard. n Read and interpret electrical schematics, wiring schedules, general arrangement drawings and other engineering documentation. n Follow calibration, test and diagnostic procedures accurately and use the results to identify potential equipment failures. n Use standard instrumentation including DMMs, oscilloscopes and LCR meters to support fault diagnosis. n Undertake basic mechanical and fabrication activities associated with test equipment including drilling, panel modification, removal of damaged fasteners and thread repair. n Work with the customer and Averna engineering teams where modifications or repairs require additional design authority, specialist knowledge or engineering approval. n n Customer Development n n Work closely with the Averna Account Manager to understand the customer’s wider objectives, priorities and challenges. n Identify opportunities where Averna’s engineering, test, support or obsolescence capabilities could improve the customer’s operation. n Recognise potential requirements arising from recurring faults, ageing equipment, capacity constraints, process inefficiencies or new programmes. n Help engineering and sales colleagues understand and develop these opportunities by providing practical insight from the customer environment. n Support site visits, technical discussions and requirements capture activities where appropriate. n Contribute to making Averna easier to work with and continually improving the customer’s experience of our business. n n Wider Field Support n Although the role will be predominantly based at the customer site near Cheltenham, there may occasionally be a requirement to support Averna test systems installed at other customer locations. n This may include: n n Supporting ATEC and other test systems at customer sites elsewhere in the UK. n Occasional travel to European customer locations. n Working closely with engineering and support colleagues in France and elsewhere within the Averna Group. n Occasional travel to Toulouse for technical training, knowledge transfer and team activities. n Occasional visits to Averna’s UK operation, currently based in Bournemouth. n n The Cheltenham customer site will remain the principal place of work and travel is expected to represent a relatively small proportion of the role. n Technical Skills and Experience: n We would expect you to have a good foundation in electrical/electronic engineering with practical experience of maintaining, supporting, manufacturing or modifying complex electrical or electronic equipment. n Ideally you will have: n n A HNC/HND or equivalent qualification in electrical, electronic or a related engineering discipline. Relevant practical experience may also be considered. n Experience of fault-finding on electrical or electronic systems to module level with component-level diagnostic capability advantageous. n Confidence using standard electronic instrumentation including DMMs, oscilloscopes and LCR meters. n Strong practical wiring skills including looming, crimping, terminating and soldering. n The abil
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