Information Systems Team Manager

Overview

In this role you guide senior technical delivery and operational management of the Council’s enterprise apps and information systems. You lead a small team, shape solution design, and drive governance, supplier management, and strategic planning to support secure, resilient digital services. You will work on upgrades, integrations, automation, and cloud-driven solutions within a governance framework. This is an opportunity to influence major digital transformation while maintaining service continuity and value for money.

Pay / Benefits

• generous holiday entitlement
• flexible working opportunities
• opportunities for part-time or job share
• supportive environment

Responsibilities

• Lead and develop the Applications Team and allocate resources
• Provide senior technical support and coordinate major incidents across a large application estate
• Design and deliver new systems, upgrades, integrations, automation, and cloud-based solutions
• Govern technical change through CAB, Technical Design Authority, digital triage and service reviews
• Manage application lifecycles, security, resilience, suppliers, contracts and technical standards
• Contribute to application roadmaps and continual improvement initiatives
• Balance operational support, major incidents, project delivery, governance, and service improvement
• Provide technical guidance to colleagues, managers, project teams and governance forums

Key requirements

• Advanced knowledge of enterprise applications, databases, integrations, scripting, cloud services and information security
• Ability to analyse complex problems, assess risks and make sound decisions under pressure
• Practical, hands-on troubleshooting and service improvement delivery
• Leadership capability to develop colleagues and maintain strong stakeholder relationships
• Clear communication of complex technical issues to technical and non-technical audiences
• Experience of ITIL service management, technical governance, project delivery and supplier management
• Commitment to continuous improvement and using technology to support council services
• Direct line management experience for team members and collaboration with various internal/external stakeholders

• leadership
• communication
• problem-solving
• enterprise applications
• databases
• integrations

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