Field Service Engineer (London & South)

Overview

In this role you provide proactive and reactive service and maintenance of AV equipment on customer sites across London and the South of England, with travel as needed. You diagnose, repair, test, and implement AV, network, and control technologies to minimise downtime and maximise performance. You install and commission new projects to a high standard, on budget, and on time. You collaborate with clients and internal teams to deliver safe, high-quality service and support ongoing system improvements.

Pay / Benefits

• career development opportunities
• learning and development investments
• working-from-home flexibility
• Employee Recognition Scheme
• 23 days holiday plus bank holidays
• option to purchase additional holidays’,’Health Cash Benefit’,’Season Travel Ticket Loan’,’Cycle to Work Scheme’,’Tech-scheme’,’friendly and supportive working environment

Responsibilities

• Diagnose and repair faults on customer-site systems, using remote tools when possible
• Provide remote technical support to clients and colleagues
• Perform preventative maintenance on AV, network, control, and UC equipment on-site
• Assist with setup, operation, and breakdown of AV for client events and provide training as needed
• Maintain health and safety documentation and ensure compliance
• Keep accurate job records and service reports within deadlines
• Build strong client relationships with account managers to identify further service or project opportunities
• Coordinate repair or shipment of faulty equipment as necessary
• Ensure proper calibration and use of test equipment
• Liaise with internal departments, clients, and third-party contractors to ensure smooth project execution
• Suggest improvements to service delivery and technical methods in line with company standards
• Provide on-call coverage as needed and support for peak periods
• Comply with information security policies and procedures
• Handle tasks with reliability, punctuality, and professional appearance
• Read technical documentation and schematic diagrams

Key requirements

• Strong AV technical foundation including video conferencing, UC systems, DSP, video and audio systems
• Experience with AMX, Crestron, Medialon, Q-Sys, Alcorn McBride or similar control systems
• Solid IT and networking skills
• Customer service experience in high-pressure environments with professional interactions
• Ability to work independently with initiative and problem-solving skills
• Ability to think laterally and implement workarounds while following processes
• Excellent verbal and written communication across diverse stakeholders
• High computer literacy with case management and meticulous record-keeping
• Ability to lift/move equipment and adapt duties as required
• Full driving license and valid passport; flexible for on-call or shift changes
• Ability to read technical docs and schematics

• Customer-focused and tactful
• Reliable and punctual
• Strong initiative and adaptability
• Video conferencing systems
• UC systems
• Digital signal processing

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