Customer Service Engineer

Overview

In this role you will be a trusted technical expert delivering high-quality service to maximize instrument performance and reliability. You’ll work within a skilled service team to drive customer satisfaction and loyalty while supporting growth of the Analytical Solutions business. You’ll gain exposure to inorganic instrumentation with opportunities to broaden into chromatography and materials characterization through training. The position includes regional UK coverage with occasional travel, blending hands-on servicing with customer training and documentation stewardship.

Responsibilities

• Perform field service including repairs, preventive maintenance, qualifications, and installation of instruments and accessories
• Provide onsite user training for defined product groups
• Organize routine maintenance schedules on a monthly cadence
• Represent PerkinElmer for overseas sites as needed to meet service standards
• Maintain accurate documentation, diagrams, bulletins, and manuals with correct revisions
• Align personal work practices with departmental targets and demonstrate compliance with team goals
• Manage service spares and inventory records; report anomalies promptly
• Ensure tools and test equipment are calibrated and ready; submit completed service documentation weekly
• Support ad hoc tasks and opportunities to promote instruments, consumables, and service contracts

Key requirements

• HND in Electronic Engineering
• Full Driving License
• 5 years of experience in a scientific or customer service environment
• GMP environment experience preferred
• Understanding of analytical techniques and instrumentation; beneficial to have related applications knowledge
• excellent people management and motivational skills

• customer-focused mindset
• people management and leadership
• effective planning and problem-solving
• ICP-OES
• ICP-MS
• Atomic Absorption systems

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