General Manager – Premium Venue

Overview

In this role you lead operations, sales performance and client experience at a high-end London venue. You own full P&L and drive revenue while delivering flawless event delivery and maintaining an exceptional reputation. You work closely with VIP clients and stakeholders, shaping commercial strategy and service standards. This is a strategic, hands-on leadership role in a fast-paced, luxury-events environment with a strong emphasis on teamwork and impact.

Responsibilities

• Oversee venue operations ensuring flawless event delivery
• Drive revenue growth through proactive sales and business development
• Own full P&L, forecasting and budgeting
• Build and manage relationships with VIP clients and key stakeholders
• Oversee CRM strategy and client engagement
• Lead pricing, contracts and commercial strategy
• Ensure operational excellence, compliance and service standards
• Manage, develop and inspire a high-performing team

Key requirements

• Proven experience as a General Manager or senior leader in a premium venue or events business
• Strong commercial mindset with full P&L management experience
• Track record of driving sales growth and client retention
• Experience managing high-profile/VIP clients and stakeholders
• Exceptional leadership and team development skills
• Highly organised, detail-driven, and professional

• exceptional leadership
• client-facing presence
• strategic thinking
• CRM management
• forecasting and budgeting
• pricing and contract negotiation

…