Senior Change Manager

Overview

In this role you drive change across complex GFS transformation workstreams, embedding new ways of working and ensuring measurable benefits. You partner with executives, workstream leads and stakeholders to build readiness, sponsorship and sustainable adoption. You translate strategic transformation intent into concrete actions, plans, and metrics that demonstrate impact. You help scale a practical change capability across GFS, balancing strategic thinking with hands-on delivery.

Pay / Benefits

• annual success-sharing bonuses or commission plans
• tuition reimbursement
• referral bonuses
• hybrid or remote work schedules
• annual leave

Responsibilities

• Lead change across transformation workstreams and develop practical, high-impact change strategies
• Integrate change activities into delivery plans from intake to go-live and reinforcement
• Assess change readiness, identify risks, and define mitigation and adoption milestones
• Conduct stakeholder assessments, build engagement with leaders across functions and geographies, and coach sponsors
• Create messaging, talking points and engagement approaches to simplify and operationalize change
• Lead change impact assessments and monitor readiness across people, processes, technology, governance and operating model
• Develop communication, training, and enablement plans; co-create change materials with SMEs and business leaders
• Define adoption measures, monitor post-implementation adoption, and realize intended benefits
• Contribute to a consistent GFS change methodology, toolkit, and reporting; mentor others; promote pragmatic change discipline

Key requirements

• 7-10+ years in change management, transformation, organizational development, or related fields
• Experience supporting enterprise-wide, multi-workstream or global transformation
• Proven success with operating model, process, technology, role or organizational change
• Direct experience with senior leaders and executive sponsors
• Ability to turn ambiguity into actionable plans and measurable readiness outcomes
• Experience in a TMO, PMO, transformation office or enterprise change function
• Prosci and/or ADKAR change management certification
• Experience creating change methods, templates, dashboards, or adoption reporting

• stakeholder engagement
• coaching and sponsorship of senior leaders
• clear, actionable communication
• change management
• Prosci/ADKAR methodologies
• change impact assessments

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