Inventory Control & Quality Assurance Operations Manager, EU ICQA

Overview

In this role, you will own inventory control and quality assurance within our fulfilment centre, driving disciplined processes across shifts. You will monitor KPIs and perform quality analyses to safeguard inventory integrity, partnering with departments to implement improvements. You’ll collaborate with Loss Prevention to enforce policies and help communicate process rules up to executive levels. This is a fast-paced, high-impact role that supports reliable customer delivery and a culture of customer obsession.

Responsibilities

• Develop expertise in fulfillment center processes and exception handling to ensure discipline across all shifts and departments
• Review KPIs regularly and conduct control and quality analysis impacting inventory integrity
• Collaborate with department managers on projects, initiatives, and system enhancements
• Coordinate with Loss Prevention to establish and follow policies and procedures
• Communicate policies related to process discipline with Operations leadership
• Assist in interviewing and hiring new Managers

Key requirements

• Bachelor’s degree or equivalent
• Fluent English (speaking, writing, reading)
• Experience in auditing, risk management, compliance, program management, or quality management systems
• Experience in distribution center, logistics, or manufacturing environments
• Experience managing and developing high-performance teams
• Experience influencing at all organizational levels, including executives
• Knowledge of supply chain concepts (forecasting, planning, sourcing, optimization, logistics)
• Advanced proficiency in data analysis tools and software

• Influencing at all levels
• Collaborative leadership
• Strong communication
• Analytical mindset
• Data analysis tools and software expertise
• Knowledge of supply chain management concepts (forecasting, planning, optimization)

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