Operations Manager – FM

Overview

In this role you will oversee the day-to-day operations of a prestigious Grade A office building in Central London, ensuring top-tier service delivery and presentation. You will manage soft services contracts, occupier relationships, and support financial governance of the asset. Working closely with the Building Manager, you will drive operational excellence and a premium occupier experience. This is an opportunity to influence service standards, sustainability and efficiency at a high-profile property. You will collaborate with cross-functional teams to uphold the asset’s reputation and performance.

Pay / Benefits

• competitive salary and benefits package
• opportunities for professional development
• long-term career progression

Responsibilities

• Oversee day-to-day operational management of a prestigious commercial office building with high service standards
• Manage soft services contracts (cleaning, security, reception, front-of-house)
• Monitor external service providers against contracts, KPIs and service standards
• Build and maintain strong occupier relationships as primary operational contact
• Collaborate with Building Manager to ensure smooth property operations
• Support service charge budgeting, including expenditure tracking, forecasting and reporting
• Conduct regular building inspections to maintain high-quality communal areas
• Assist with procurement, tendering and contract management to improve value for money
• Support health and safety compliance, contractor management and risk procedures
• Coordinate occupier communications and service improvement initiatives
• Identify opportunities to enhance operational efficiency, sustainability and occupier satisfaction

Key requirements

• Experience as Operations Manager, Assistant Building Manager or Facilities Manager in commercial property management
• Strong background in soft services management (cleaning, security, front-of-house)
• Experience in Grade A or high-quality corporate environments
• Excellent occupier relationship management with senior stakeholders
• Experience supporting service charge budgets and financial reporting
• Strong contractor management and SLA understanding
• Excellent communication, organizational and problem-solving skills
• Proactive, professional and customer-focused approach
• Ability to collaborate with Building Manager and own key operational tasks

• strong communication
• customer-focused
• problem-solving
• soft services management
• contract management and SLAs
• service charge budgeting and financial reporting

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