Senior Business Analyst

Overview

As a Senior Business Analyst at Hippo you will lead user-centred analysis to shape digital services. You work within a multi-disciplinary team across data, design, product and engineering to translate insights into actionable requirements. You’ll drive workshops, create user journeys, and manage a prioritized backlog, enabling secure, scalable solutions. You’ll mentor others and contribute to Hippo’s BA community in an agile, impact-focused environment. This role offers meaningful stakeholder impact and opportunities to shape transformative public and private sector projects.

Pay / Benefits

• Contributory Pension Scheme
• 25 Days Holiday plus UK Public Holidays
• Perkbox access
• Critical illness cover
• Life assurance
• Volunteer days

Responsibilities

• Collaborate with designers to prototype and validate early product versions addressing user problems
• Create visual maps (user journeys, process flows) to clarify current landscapes and propose improvements
• Convert user research into clear user stories with defined acceptance criteria
• Lead workshops and collaborative sessions with teams and clients to align goals and solutions
• Build and sustain stakeholder relationships; promote user-centred design best practices
• Work with Product Owners and Delivery Managers to establish and manage a prioritized backlog
• Identify and apply appropriate Agile processes and measure outcomes
• Coach and mentor colleagues; contribute to Hippo’s BA community of practice

Key requirements

• Expertise in business analysis within a user-centred design environment
• Ability to work with designers, influence research planning, and question methods
• Familiarity with service design standards (e.g., Government Digital Service standards)
• Experience gathering requirements using various methods and selecting suitable approaches
• Ability to analyze data from multiple sources (website analytics, research findings) to inform decisions
• Experience planning, running, and adjusting Agile ways of working

• Stakeholder management
• Collaboration and teamwork
• Coaching and mentoring
• User-centred design
• Service design standards (GDS or equivalents)
• Data analysis (website analytics and research data)

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