Operational Manager Audiology/Histopathology

Overview

In this role you drive operational leadership for Audiology and Histopathology services within the Clinical Support Services Division. You’ll partner with the Directorate and Service Managers to ensure safe, effective patient care while managing activity, capacity, workforce and performance. You’ll help shape strategic direction, develop business plans, and strengthen governance and risk management across multi-site services. This is a values-led, impact‑driven opportunity to improve service quality and productivity.

Responsibilities

• Support and assist the Directorate Triumvirate in robust performance management for the portfolio
• Manage day-to-day service delivery against constitutional standards and report to Directorate Triumvirate
• Represent the directorate at weekly performance meetings and articulate deviations and mitigations
• Analyse data from multiple sources to drive knowledge management and service activity
• Provide leadership to service managers on standards/targets and safe delivery
• Support clinical services management, clinical risk and healthcare governance; escalate risks
• Lead job planning and ensure effective resource utilisation
• Be the first point of escalation for deviations to plan, quality, or financial KPIs
• Possible deputising and on-call duties
• Work across sites and with cross-functional teams to deliver strategic objectives
• Develop and implement business plans aligned to patient needs across the year
• Lead service redesign with multidisciplinary teams to meet priorities and improvements
• Inform strategic planning and budget setting through service plans
• Foster partnerships with clinical teams and involve staff in service development
• Coordinate asset management and contribute to capital planning

Key requirements

• Degree level education or equivalent; post-graduate qualification or extensive experience
• Proven service management experience
• Experience managing multi-site teams
• Liaison with finance departments and commissioning bodies
• Experience with financial budget ownership and contract performance management (SLA)
• Experience creating and ratifying SOPs and quality assurance procedures
• Ability to disseminate complex information to stakeholders
• Analytical skills to develop policies and improve outcomes
• Formal presentations experience
• Task and project allocation experience

• Ability to align with Trust values
• Strong relationship-building across teams
• Responsive to service needs
• Proficient in Microsoft Word, Excel and PowerPoint
• Numeracy and problem-solving
• Critical analytical skills

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