Senior Systems Engineer

Overview

As a Senior Systems Engineer for Global Financial Solutions, you will ensure stability, performance, and continual improvement of mission-critical applications. You will serve as the Tier 2 escalation point, collaborating with development, infrastructure, and business stakeholders to resolve incidents and enhance service quality. You will analyze root causes, participate in major incident bridges, and help drive reliable, secure, and scalable operations. This role offers impactful work within a global financial services context and a hybrid work model.

Pay / Benefits

• annual success-sharing bonuses or commission plans
• hybrid or remote work schedules
• competitive benefits package
• annual leave
• tuition reimbursement
• referral bonuses

Responsibilities

• Provide Tier 2 support for GFS applications, diagnosing and resolving complex incidents not resolved at Tier 1
• Act as escalation point ensuring timely resolution in line with SLAs and business priorities
• Perform root cause analysis for recurring or high-severity incidents and document actions
• Participate in major incident bridges with technical leadership and clear communication
• Monitor application health, performance, and availability using enterprise tools and identify trends
• Collaborate with infrastructure and platform teams to ensure resiliency, scalability, and security
• Support releases, patches, and configuration changes with validation and post-deployment monitoring
• Assess changes for risk and operational readiness
• Collaborate with GFS users to understand usage, pain points, and operational needs
• Translate business issues into technical analysis and remediation actions
• Create and maintain technical documentation, runbooks, and support procedures
• Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incidents
• Identify opportunities to improve reliability, supportability, and operational efficiency
• Support automation efforts for monitoring, alerting, and routine tasks
• Promote best practices in application support, security, and compliance

Key requirements

• Strong experience supporting enterprise applications in a production environment
• Solid understanding of application architecture and integrations
• SQL databases
• Windows operating systems
• APIs, batch processing, and job scheduling
• Experience with monitoring, logging, and alerting tools
• Ability to troubleshoot across application, infrastructure, and integration layers
• Typically 5+ years in application support or similar role
• Proven experience in Tier 2 or Tier 3 support
• Experience in financial services or regulated environments preferred
• Strong analytical and problem-solving skills
• Calm, methodical under pressure
• Excellent written and verbal communication
• Ability to manage multiple priorities and incidents concurrently
• Strong sense of ownership and accountability
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
• ITIL Foundation or higher
• Relevant technical certifications (cloud, database, OS, or application platforms) are a plus

• Analytical and problem-solving mindset
• Calmness under pressure
• Strong written and verbal communication
• SQL databases
• Windows operating systems
• APIs and batch processing

…