Enterprise Client Success Executive | EMEA

Overview

In this role, you steward post-sale value for key clients, aligning their business objectives with Meltwater’s offerings to drive KPI attainment and long-term retention. You will partner with cross-functional teams to shape the customer journey, deliver ongoing value, and advocate for clients to influence product and service improvements. The position emphasizes strategic account management across multi-divisional, international portfolios, with a focus on growth and renewals. This is a high-impact, customer-centric role within a collaborative, growth-minded company.

Pay / Benefits

• flexible paid time off
• Creative Pension
• cycle-to-work scheme
• CalmApp subscription
• Vitality Health Insurance
• family leave program

Responsibilities

• Collaborate with internal teams to align account activities with each customer’s strategic objectives
• Execute plans on agreed timelines with customers
• Develop and maintain joint impact plans for top accounts
• Inform clients about new features and releases to maximize value
• Monitor adoption and usage trends and offer tailored recommendations
• Identify renewal risks and coordinate with sales to secure renewals
• Identify upsell and expansion opportunities for named Account Executives
• Conduct regular customer business reviews to ensure transparency and alignment
• Advocate for customers to drive improvements across product and services

Key requirements

• Bachelor’s degree or higher is preferred (not strictly required)
• 7-10+ years of relevant experience in management consulting, customer success, or client-facing roles
• Proven ability to manage complex, multi-divisional, and multi-geographical portfolios
• Strong collaboration with cross-functional teams (Sales, Product, Marketing, Services)
• Ability to thrive in fast-paced environments with multitasking capabilities
• Industry expertise in media monitoring, SaaS, PR, or Marketing
• Project Management experience is a bonus
• Excellent written and verbal English communication; Arabic proficiency is a plus
• Willingness to work on a hybrid schedule and be in the office one day per month
• Legal work authorization for the country of hire

• relationship building
• strategic thinking
• communication
• account management
• portfolio management
• stakeholder management

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