Role Purpose
As Store Manager you will be fully responsible and accountable for driving and delivering all aspects of the Retail Stores’ KPIs. This includes people management within their store from attraction and recruitment to development, succession planning and effectively addressing underperformance. The store manager will ensure that there is 100% compliance with all operational processes and procedures within the store. As manager they will lead from the front and act as an ambassador for the Company by ensuring that all Mamas & Papas customers receive the very best customer experience.
Role & Responsibilities
Sales & Performance
- Drive sales and profitability by owning the store’s P&L
- Analyse trading performance and put action plans in place to hit targets
- Build strong relationships with internal and external partners
Customer Experience
- Deliver excellent customer service and make the most of every sales opportunity
- Use customer feedback to keep improving the in-store experience
- Set the standard for shop floor and back-of-house presentation
People Leadership
- Recruit, induct and develop a high-performing team
- Coach and mentor colleagues, and build a strong succession plan
- Keep the team informed and engaged with company goals
- Manage performance fairly and consistently, in line with company policy
Operations
- Oversee cash, stock, payroll and rota planning
- Take full responsibility for Health & Safety, keeping the store safe and welcoming
- Prepare for store visits and follow through on actions
Knowledge, Skills & Experience
What you’ll need
- GCSEs in Maths and English
- Experience managing or deputising in a store or concession
About You
- A proven track record of driving sales, profit and commercial initiatives in retail
- A strong, inspiring leader who’s passionate about customer service and developing people
- A great communicator who builds positive, open relationships
- Resilient and solution-focused, with a positive “can do” attitude
- Organised and adaptable, able to prioritise as the store’s needs change
- Someone who Embodies the Mamas & Papas brand values
Benefits
We’re a Business that cares, so here’s just some of our Benefits on offer:
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
- Subsidised health & critical illness cover and insurances
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave offering
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
- At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope – want to see how we are going about it? Visit our website and view our “For the Future” commitment
- Oh, and a great bunch of people to work with too.
(NB*: All benefits subject to individual schemes criteria & terms)
We’re Award Winning!!
WINNERS: 2023 Retail Week – “Best Retailer” under £250m
WINNERS: 2022 Retail Gazette – “Best Game Changer Retailer” under £500m
Crawley (Mamas & Papas at NEXT)
Mamas & Papas at NEXT store
Unit 1a, County Oak Retail Park, London Rd
Crawley
RH11 7XN
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