Company: Randstad NV
Location:
Job Description:
The Vegner Group is seeking a Customer Experience Agent to join the Croydon office. You will act as the bridge between frontline support and specialist teams, handling escalated tenant queries and delivering timely resolutions with empathy.
Key responsibilities include logging complaints, guiding junior advisors, and contributing to knowledge bases to improve service quality. The role requires GCSE A-C and Level 2 Leasehold Management with strong communication and problem-solving skills.
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Posted: October 21st, 2026