Senior Service Desk Analyst – UK Security Clearance

CGI is seeking a Senior Service Desk Analyst to own and resolve complex incidents on a full-time basis in Chippenham. You’ll lead escalation, mentor teammates and drive service improvements while maintaining high-quality end-user support.

You will work with ITIL-based processes, ITSM tooling (Jira, Remedy, Mattermost) and cloud environments, delivering reliable solutions and clear customer communication in a busy client programme.

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