Company: Institute of Water
Location: Walsall
Job Description:
South Staffordshire Water is seeking a Strategic Consumer Research & Insight Lead to place the voice of customers at the heart of business planning. You will drive a comprehensive research programme influencing PR29, long-term plans and customer investment priorities, reporting to the Strategy & Regulation Director.
You will lead qualitative and quantitative studies, manage agencies, and develop innovative engagement approaches to inform decisions with regulators and senior leadership.
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Posted: October 21st, 2026