Strategic Customer Success Manager — Managed Services

CDW is seeking a Customer Success Manager to drive proactive engagement and outcomes for a portfolio of mid-tier customer accounts. You will partner with Sales, Renewals, and Service Delivery to ensure renewal readiness and continued value realization.

In this role, you will develop success plans, monitor KPIs, and run business reviews to demonstrate measurable outcomes. Strong relationship-building and data-driven insights are essential to succeed.

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