Assistant Manager / Senior Assistant Manager (Training & Awards Management)

Job Description

• Lead the planning and coordination of internal service awards and external award submissions, including nominations, documentation, evaluation, and recognition events.




• Design, develop, and facilitate training programmes, learning materials, and curricula to strengthen service excellence capabilities across the organisation.




• Coordinate learning initiatives, including learning visits, co-training programmes, e-learning, and on-the-ground service coaching.




• Collaborate with internal stakeholders, HR, and external partners to implement service excellence and staff development initiatives.




• Drive continuous improvement in training and recognition processes by leveraging digital tools, automation, and AI-enabled solutions to enhance work efficiency.




• Evaluate programme effectiveness, gather feedback, and recommend improvements to enhance learning outcomes and embed a culture of service excellence.

Requirement

• Bachelor’s degree in Learning & Development, Human Resources, Education, or a related discipline.




• Minimum 3-5 years of relevant experience in Learning & Development, with hands‑on experience in training design, curriculum development, and facilitation.

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

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