Company: Marks & Spencer Plc
Location:
Job Description:
Marks & Spencer plc is hiring for an Online Operations role on a 12-month fixed-term contract. You will set the direction for the online customer communications strategy, manage FAQs and help pages, and own the operational delivery of customer service communications across relevant journeys.
You will collaborate with global teams, use data to identify themes and quantify impact, and support improvements with a strong governance and customer-focus mindset.
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Posted: October 21st, 2026