Customer Support Team Lead – Service Excellence & Ops

LexisNexis Risk Solutions is seeking a Customer Support Team Lead to own operational delivery and strategic improvement within the Customer Support function. You will lead a high-performing team, support customer requests and drive service excellence, influencing outcomes and fostering collaboration built on trust, accountability and innovation.

This role offers opportunities to collaborate with Product, Technology, Sales and other teams while ensuring SLAs and quality standards across customer

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