- Handling of all service-related and customers’ orders including customer requests,
- processing orders, processing and dispatching goods, and information such as stock availability, delivery dates and pricing
- Provide point of contact for sales enquiries, communicating all requests to the
- relevant BDM or Distributor and support the Business Development Managers with production of quotations
- Provide confident customer care
- Respond promptly and efficiently to sales enquiries daily
- Establish and maintain customer account details with all relevant and up to date information in the DSE operating system
- Accurate preparation of export documentation ensuring compliance with statutory Customs & Excise procedures
- Process and co-ordinate customer requests for online store approval and monitor
- sales orders subsequently processed
- Work as an effective team member liaising with the Production, Quality, Dispatch and Accounts functions to ensure our customers are provided with high quality products delivered on time
- Help in other areas of the company as required, 3.0 Internal & External Relationships
- Work with customers and prospects via phone, email, MS Teams, and online portal channels
- Effectively manage internal relationships with the sales, operations, shipping functions and support management with requests for information/reports that may be required on a time-to-time basis
- Identify possible opportunities for the business through day-to-day conversations that can be communicated to the BDM team for their follow up and action4.0 Key Performance Indicators
- All orders are to be accurately entered onto the ERP system within one working day of receipt
- All quotes are to be processed and returned to the customer / prospect within one working day of receipt
- All orders are to be shipped in line with the customers shipping instructions
- Experience in Customer Call centre experience
- Service/Administration or similar
- Knowledge of the power generation
- role manufacturing sector
- Skills & Attributes Essential: Desirable:
- Excellent interpersonal skills Proficient MS office and ERP
- Excellent communication skills Resilient nature
- Team player
- Attention to detail
- Organised and methodical in approach
- Ability to multi-task
- Experience Essential: Desirable:
- Experience in Customer Sales Order processing Service/Administration or similar
- Export or import knowledge role
- Experience of improving business process efficiencies
- Qualifications Essential: Desirable:
- A satisfactory basic DBS check GCSE English and Maths Grade C or above (or equivalent)
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and offhighway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network. The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by doing things like processing orders, keeping track of customer information, and providing post-sale customer service reports. It’s a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external. Due to the known consignor duties carried out the successful candidate will need to provide 5 years work history including confirmation of dates from previous employers. A basic DBS check will be also be required for this role.
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