Director of B2B Service Delivery & Excellence

Tripadvisor is seeking a Director, Service Delivery & Excellence, B2B Support in London and Lisbon. Lead the end-to-end B2B support org across Viator Supply and Bókun, modernizing operations with AI, while managing vendor relationships and a global budget.

You will drive frontline delivery, system ownership, and quality initiatives across hybrid teams. The role requires 8+ years in B2B support with multi-site leadership, Salesforce expertise, and experience with regulated environments and

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