Company: NFU Mutual
Location:
Job Description:
NFU Mutual in the UK seeks a senior leader to head Resource Planning and Performance Operations across Customer Service Operations. You will set strategic direction, lead a 45-strong team, and drive capacity, budgeting and cross-channel performance.
You will shape the future of our customer contact capability, including AI adoption, multi-site orchestration and governance across programmes. You’ll influence investment priorities and ensure operational excellence.
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Posted: October 21st, 2026