Fintech: Senior Complaints & Operations Leader

Lendable, a fast-growing fintech in London, is seeking a Senior Complaints Operations Manager to lead the complaints function across product lines. You will report to the Director of Complaints, Fraud and Financial Crime and drive strategy, regulatory compliance and continuous improvement to deliver better customer outcomes.

You will build a high‑performing team, streamline processes, own root‑cause analysis, leverage AI to speed resolutions, and manage relationships with the Financial Ombudsman

#J-18808-Ljbffr…