Knowledge AI QA Lead — Hybrid

Tripadvisor is seeking a Knowledge AI QA Lead to oversee quality of AI-driven customer experiences, from Self-Service and AI-Assist to Human-Assist transitions. The role blends hands-on QA with process validation to improve AI accuracy and customer outcomes.

The position is hybrid, requiring 1–2 days per week in our London or Oxford offices. Ideal candidates have 2+ years in QA/Process Improvement within customer contact-center or tech support environments and a strong lubrication between

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