Director of Care Services

Leadership and development

• Establish plans for the development of LOROScare services as part of the charity’s overallstrategy and lead, motivate and inspiredepartmental colleagues to deliver these plans.
• Ensure high standards of care across allof LOROS services, achieving continuous,evidence-based improvement and deliveringthe expectations of the Care QualityCommission.
• Act as the charity’s Registered Manager,accountable officer for controlled drugs (inaccordance with the Health Act 2006), CaldicottGuardian and designated safeguardingmanager.
• Contribute to the overall leadership of LOROS asa member of the Senior Leadership Team (SLT)and represent matters relating to the charity’scare services at board and SLT levels.
• Provide executive leadership and ensureappropriate secretarial support for the ClinicalGovernance and Development Committee,working with the chair to plan agendas, enableeffective trustee oversight and ensure decisionsare implemented.
• Ensure that the views of patients and theirfamilies shape the development and deliveryof LOROS services, for example through theHospice User Group.
• Provide effective financial leadership, workingwith departmental budget leads and theDirector of Finance and Resources to ensurethat budgets are set, managed and delivered inpursuit of agreed plans and objectives.

Care and clinical quality

• Ensure that an effective workforce is in placeacross all care services, co-ordinating skill mixand workload within teams and planning forfuture needs and developments.
• Ensure effective people management andclinical supervision of all departmentalcolleagues, nurturing talent and capability andenabling individuals to excel in their roles.
• Ensure procedural, regulatory and legislativecompliance, for example in relation to matterssuch as safeguarding, medicines managementand infection prevention.
• Work with the Facilities and OperationsManager to prevent infection and ensure highstandards of cleanliness and food hygieneacross all care services.
• Oversee the investigation process in relationto serious clinical incidents, ensuring theyare appropriately reported internally and externaland associated actions completed.
• Ensure concerns and complaints are wellmanaged and that learning is shared andrelated actions effectively implemented.
• Contribute to the negotiation of cost effectiveand high quality clinical contracts and ServiceLevel Agreements (SLA) and ensure externalsupport agencies, including Pharmacy, TissueViability, Infection Prevention and Dieteticsoperate in accordance with SLAs.
• Ensure clinical policies, guidelines and StandardOperating Procedures (SOP) are reviewedand updated and new policies developed asrequired to meet changing service need.

Partnership and influence

• Develop links with those involved in theprovision of end of life and specialist palliativecare at a local, regional and national level,sharing practice and improving serviceprovision.
• Work with marketing and communicationscolleagues to ensure that the impact of LOROScare services is highlighted effectively inbroadcast and print media, journals and socialmedia.
• Liaise with key individuals, organisations andexternal providers of palliative care to promotea high profile and positive reputation of LOROSand its care services.
• Lead and support collaborative working withother health and social care professionals,agencies and users to promote and strengthenaccess to LOROS services.

General

• Provide out of hours support as required,including responding to escalation callsfrom the inpatient unit and fulfilling theresponsibilities set out in the BusinessContinuity Plan.
• Promote an ethos of joint working,collaboration and mutual respect amongst allmembers of staff and volunteers, which reflectsthe values and behaviours of the charity.
• Champion organisational policy and ensurecompliance with external legislation,including in relation to equality and inclusion,confidentiality, data protection, health andsafety and safeguarding children and adults.

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