Hybrid Complaints & Quality Officer—Elevate Service

Caledonia Housing Association is recruiting a Complaints and Quality Officer to drive high-quality, customer-focused services across our housing group. This fixed-term role supports robust complaints handling and quality assurance aligned with our strategic aims, working closely with the Governance Manager.

You will investigate Stage 2 complaints under the SPSO procedure, assist Stage 1 handling, and promote learning and continuous improvement across Dundee, Perth and West Dunbartshire sites in

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