Senior Customer Experience Leader — Hybrid

Southern Water is seeking a Senior Customer Experience Manager to define and execute the CX strategy across the organisation. You will shape how customers engage with us, drive service excellence and embed customer-centred decision-making across business units, processes and culture.

You will lead a team of about 15, delivering cross-company programmes that improve customer satisfaction, resilience and cost-to-serve, while influencing senior leaders and partnering with stakeholders on

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