Client Operations Lead — P&L, Last-Mile Logistics

Delivery Mates is seeking an Operations Manager in Greater London to own client accounts day to day, ensuring service levels, on-time delivery, customer satisfaction and accountable P&L performance. Must have 4+ years’ direct management experience in logistics and be willing to work long hours when the operation requires it.

You will report to the Country Manager, lead dispatchers and drivers, forecast weekly volumes and staffing, implement lean processes, develop action plans with clients, and

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