Senior Workforce Planner – Helpdesk & RTM (Hybrid)

Hargreaves Lansdown in Bristol seeks a Workforce Planning Manager to lead Scheduling and RTM for a large, multi-channel Helpdesk. You will drive end-to-end planning, intraday performance, and governance to meet forecast demand and regulatory expectations.

Delivery will include dashboards, cross-functional collaboration, and digital-first initiatives to reduce demand while maintaining client outcomes. Hybrid work is available with office days in Bristol.

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