Sr Manager, Sales Operations

Overview

In this role, you will lead and refine end-to-end sales and account-team processes to boost seller productivity and experience. You’ll collaborate with GSSO, Sales, and NCVI teams to align processes with Gartner’s CRM, sales tools, and technology roadmaps, including AI-enabled initiatives. You will design and document process improvements, run workshops, and influence cross-functional teams to scale best practices. This position sits at the center of Gartner’s sales transformation, supporting a global force of thousands of sellers. You’ll help shape how teams collaborate and execute to sustain growth and efficiency.

Pay / Benefits

• competitive salary
• generous paid time off
• medical, dental & vision plans
• parential leave
• 401K matching
• stock purchase at a discount

Responsibilities

• Become an expert in Gartner’s end-to-end sales processes and account collaboration
• Identify process pain points with GSSO, Sales, and Team NCVI to improve productivity
• Conduct workshops, surveys, and focus groups to gather feedback for enhancements
• Collaborate with Sales/Marketing/Services/Other Technology teams to design optimal processes in the technology platform
• Partner with product owners and UX to integrate business perspective into tools development
• Define AI enablement fit within sales and account team processes with product owners and GSSO
• Prioritize process enhancements in the technology backlog and Agile delivery teams
• Work with Change Management to develop and iterate global Sales training content
• Lead or participate in GSSO-led workstreams impacting selling processes or CRM tools

Key requirements

• 7+ years of experience across sales, business operations, technology, or analytics (ideally 2+ years in sales)
• Strong process-driven, structured thinking with ability to simplify complex problems
• Deep understanding of Gartner’s sales organization and current processes
• Experience managing or auditing business processes (consultative environment preferred)
• Executive presence, stakeholder management, and influence
• Curiosity, facilitation, and active listening skills
• Experience in business process modeling and value-stream analysis
• Strong project management and organizational skills
• Excellent written and verbal communication
• Proficient in Excel and PowerPoint; Salesforce experience preferred
• Working knowledge of SAFe or Agile frameworks

• communication
• stakeholder management
• facilitation
• Excel
• PowerPoint
• Salesforce

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