Customer Operations Team Lead (US Cards & Loans)

Lendable in London is recruiting for a Team Lead in Customer Operations to guide a frontline team delivering exceptional support to US customers across the Cards product. You will develop the team, optimize performance, and drive continuous improvement using data-driven coaching and cross-functional collaboration.

You will spend up to 30% of time identifying process enhancements, working with Product, Technology, and Operations to implement automation and streamlined workflows, while ensuring

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