Visitor Experience & Engagement Lead

The Wellcome Trust is seeking a Visitor Experience & Engagement Manager to lead a team delivering high-quality, interactive visitor experiences at Wellcome Collection. You will drive engagement, accessibility and collaboration with curatorial and digital teams, while ensuring safe, welcoming operations.

You will coach and develop staff, champion inclusive practice, and oversee duty manager responsibilities, ensuring outstanding visitor journeys from pre-visit to post-visit engagement.

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