Hybrid Service Desk Team Lead | ITSM & People Leadership

Southern Water is seeking a Service Desk Team Lead to drive a high-quality support service for thousands of users across the organisation. You will lead a team of Service Desk Analysts, coordinating incidents, requests and major incidents with a strong focus on customer experience.

The role is hybrid with two office days per week and includes shift-based work and an out-of-hours on-call on a UK-wide basis. Prior ITSM experience and ITIL certification are highly valued.

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