Service Desk Analyst – First-Line IT Support (Hybrid)

Sheffield City Council is seeking a motivated Service Desk Analyst to join the ICT & Digital Innovation team in Sheffield. You will be the first point of contact for IT support, resolving incidents and service requests and assisting colleagues to access systems.

Hybrid working is available on pass of training. The role requires strong communication and customer service skills, with knowledge of Windows 11 and Microsoft 365.

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