Account Manager

Account Manager

Near Solihull, West Midlands (On-site)

£30,000 – £35,000

Hours: 38-40 per week (flexi hours)

We are currently looking for a proactive, people-focused Account Manager to join a friendly, fast-growing team working within the IT Support team.

If you enjoy solving problems, helping customers, and getting stuck in — you’ll fit right in.

Due to the location of the role you must have your own transport.

What You’ll Do

• Support and train customers on our software and hardware systems
• Troubleshoot issues via phone, email, visits and regular check-ins
• Explain technical concepts in a simple, user-friendly way
• Coordinate hardware installations with our engineers
• Work closely with teams across the business

What We’re Looking For

• Great communication and people skills
• Customer service experience (phone and/or face-to-face)
• Strong IT basics (Windows 10/11, Excel, general IT literacy)
• Organised, proactive, and a natural problem solver
• Someone who takes initiative and enjoys learning

Our client is a forward-thinking family owned business and you will play a key role in the team, being the main point of contact for their valued customers.

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