Technical Services Engineer

Overview

In this role, you will support Onshape’s sales efforts by demonstrating the platform and engaging in technical discussions with prospects. You will work with the sales and Customer Success teams to acquire new customers and grow existing accounts, applying your engineering software knowledge to explain value. You will stay current with CAD/PDM/PLM/CAM/FEA technologies and help customers modernize their design processes on a leading cloud-native platform. This is an opportunity to influence how manufacturing teams adopt cloud CAD and improve product development.

Responsibilities

• Develop and maintain strong knowledge of the Onshape product portfolio
• Deliver product demonstrations and assist with technical evaluations for the sales team
• Respond to technical questions from customers and prospects during the sales process
• Create technical content and supporting materials for customer-facing and marketing activities
• Gather customer feedback and share product enhancement suggestions with the development team
• Stay current on industry trends, product updates, and relevant engineering technologies
• Collaborate with internal teams to ensure a positive customer experience

Key requirements

• Experience with engineering software such as CAD, PDM, PLM, CAM, or FEA
• Experience delivering product demonstrations or providing technical support in a customer-facing environment
• Strong problem-solving skills and ability to explain technical concepts clearly to different audiences
• Fluency in English with excellent verbal and written communication; additional European languages are a plus
• Bachelor’s degree in Mechanical Engineering or related technical field, or equivalent practical experience
• 1-4 years of experience in engineering, application engineering, technical pre-sales, or engineering software environment
• Ability to work collaboratively in a fast-paced, team-oriented environment

• communication
• collaboration
• problem-solving
• CAD
• PDM
• PLM

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