Overview
In this role you will lead the creative vision across the resort, ensuring every themed area and guest touchpoint delivers high-quality storytelling and engagement. You will manage a multidisciplinary team handling theming, decor, AV, and seasonal events, collaborating with Engineering, Marketing, and Operations to enhance guest experiences. The position focuses on delivering immersive environments and timely, budget-conscious creative capital projects. You’ll work across departments to shape memorable environments and reinforce the resort’s storytelling ambitions. A strong growth-focused, collaborative culture and the chance to influence guest experiences at scale make this a highly visible
Pay / Benefits
- 33 days holiday (including bank holidays)
- Merlin Annual Passes
- Merlin Magic Pass
- Company bonus
- Private pension scheme
- 40% LEGO discount
Responsibilities
- Lead development, maintenance, and enhancement of resort-wide themed environments
- Manage creative delivery for major seasonal events (Halloween and Christmas)
- Oversee audio visual systems, special effects, signage, and creative infrastructure projects
- Drive creative capital projects with on-time delivery and budget compliance
- Inspire, develop, and lead creative and AV teams to achieve outstanding results
- Collaborate across departments to deliver innovative guest solutions
Key requirements
- Proven experience leading and motivating teams in fast-paced environments
- Strong project management with track record of delivering complex projects
- Leadership and people management with coaching and development strengths
- Budget management, forecasting, and cost control
- Excellent communication and presentation skills for diverse stakeholders
- Strong analytical and IT skills with ability to interpret data and produce reports
- Understanding of health and safety legislation in safety-critical environments
- Experience in themed attractions, entertainment, or events (desirable)
- leadership
- communication
- collaboration
- project management
- AV systems oversight
- special effects coordination
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