Relationship Manager, SME Business Banking

Overview

In this role you will manage an existing SME client portfolio and drive sustainable growth by expanding relationships across the network. You will act as a brand ambassador, delivering world-class service while navigating risk and regulatory standards. You collaborate with product partners to offer tailored solutions to domestic and international customers, contributing to HSBC’s local market presence and community engagement.

Pay / Benefits

• private healthcare for UK-based employees
• enhanced maternity and adoption pay
• support when returning to work
• contributory pension with employer contribution
• tailored professional development opportunities
• competitive pay and benefits package

Responsibilities

• Manage and grow a portfolio of 50-70 SME clients, identifying opportunities to expand and deepen relationships
• Act as HSBC ambassador to raise the bank’s profile in the local business community
• Place customer needs at the centre of all activities, upholding world-class service standards
• Identify new business opportunities and nurture existing relationships
• Build connections with local professionals and business owners to generate referrals
• Adhere to credit, operational, reputational, financial crime and regulatory risk structures
• Collaborate with product partners to assess needs and offer appropriate solutions

Key requirements

• Experience in Business/Corporate Banking or Financial Services
• Relationship management or client management experience with strong customer service focus
• Proven business development skills with track record of account expansion
• Commercial lending experience
• Excellent written and verbal communication with ability to influence
• Solid understanding of risk management concepts
• Full driving licence for face-to-face client meetings in Bristol, Cheltenham and Gloucester

• customer-focused
• influencing and communication
• collaboration
• commercial lending
• risk management
• stakeholder collaboration

…