Customer Success Manager UK

Overview

In this role, you manage the long-term success of strategic UK customers, aligning Planon solutions with their real estate and facility management goals. You serve as a trusted advisor, collaborating with cross-functional teams to drive adoption, value realization, and growth. You’ll balance relationship-building with proactive risk and opportunity management, translating customer needs into actionable plans. Expect a collaborative, growth-oriented environment with international exposure and a focus on shaping long-term customer outcomes.

Pay / Benefits

• salary range: 3.591 – 5.506 gross per month
• hybrid working
• collaborative, international environment
• learning-oriented development
• opportunity to work with leading organizations
• equal opportunity employer

Responsibilities

• Build long-term relationships with strategic customers across operational and senior stakeholders
• Develop deep understanding of each customer’s business and Planon usage
• Create and drive long-term customer success plans focused on adoption, value realization, retention and growth
• Proactively identify risks, challenges and opportunities and coordinate the right Planon teams
• Identify opportunities to expand Planon value and collaborate with Account Management on commercial discussions
• Act as the voice of the customer internally, connecting needs with Services, Support, Product and R&D

Key requirements

• 5+ years in Customer Success, Services, Consulting, Account Management or similar
• Strong knowledge of real estate and/or facility management
• Experience with complex enterprise software, implementation and adoption
• Proven ability to build trusted relationships with multiple stakeholders, including senior decision-makers
• Strategic, commercially aware mindset with ability to identify risks and growth opportunities
• Credibility to act as a trusted advisor
• Proactive, self-starting approach with cross-functional coordination

• stakeholder management
• commercial acumen
• proactive communication
• enterprise software implementation
• customer adoption and success planning
• relationship building with senior stakeholders

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