Head of Clinic Operations – CQC RM Required

Overview

In this role you will build and run the UK digital health clinic and own its non-clinical operations from the ground up. You’ll work closely with the Medical Director and founder to establish processes, systems and a capable team that supports patients and clinicians. You will tackle issues across patient support, clinic coordination, technology, finance and people, driving reliable operations and strong service standards. This is a mission-driven opportunity to shape a new clinic with meaningful patient impact and room to grow the team and scope.

Pay / Benefits

• salary 55,000 – 75,000
• performance bonus
• hybrid working from London
• meaningful ownership from start
• close collaboration with Medical Director and founder
• opportunity to grow the team and responsibilities

Responsibilities

• Own patient support and experience to ensure timely, clear communication and effective issue resolution
• Coordinate clinic activities including appointments, clinician workflows and prescription handovers
• Manage technology and systems usage, coordinating improvements with technology partners
• Oversee finance administration with accurate payments, invoices and routine financial tasks
• Lead people and office operations, onboarding, supplier and equipment management, and building the operational team
• Drive quality and improvement through clear processes, service performance monitoring and regulatory/compliance support
• Set up priority workflows, responsibilities, service standards, reporting, and staffing plans in the initial phase
• Ensure ongoing clinical leadership alignment and dependable coordination as the clinic scales

Key requirements

• Proven operational experience delivering improvements in a service, team or business function
• Experience as an operations or practice manager; a formal “Head of” title is not required
• Sound judgement, calm under pressure, patient-first approach
• Strong writing skills; clear procedures and concise communication
• Comfort with systems and numbers (spreadsheets, reporting, budgets, financial administration)
• Healthcare, digital health, clinics, pharmacy or other regulated environments experience is valuable
• Experience from complex customer-facing businesses is welcome

• calm under pressure
• clear and precise writing
• patient-first mindset
• systems literacy and optimization
• spreadsheets and reporting
• budgeting and financial administration

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