Head of HR Shared Services & Payroll (FTC)

Overview

In this interim leadership role, you will head HR Shared Services and Payroll to deliver accurate, compliant, and customer-focused services. You will ensure payroll accuracy, governance, and robust processes across a multi-stakeholder environment. Your leadership will drive service excellence, risk management, and smooth integration with business changes. This is an opportunity to shape HR service delivery within a global logistics leader and make a tangible impact on efficiency and compliance. You’ll work closely with cross-functional teams to uphold governance and continuous improvement.

Pay / Benefits

• competitive annual leave
• pension and life assurance
• employee benefits platform with discounts
• holiday buy scheme
• diverse retail, travel and hospitality vouchers

Responsibilities

• Provide leadership and operational oversight across HR Shared Services and Payroll with a focus on consistent, customer-focused service.
• Ensure payroll activities are delivered accurately and on time.
• Maintain robust processes, controls and audit trails in line with legislation, policies, and governance.
• Monitor service levels, backlogs, response times and resolution rates using ticketing data to drive improvement.
• Support business implementations and changes, ensuring integrated HRSS and Payroll processes and robust risk management and business continuity.

Key requirements

• Significant experience in payroll operations with deep technical understanding of payroll processes and controls.
• Proven track record in complex, multi-stakeholder or matrix organisations.
• Experience with payroll governance, risk management, audit requirements and compliance standards.
• Experience using a ticketing or case-management system to manage queries and measure performance.
• Experience leading teams and managing competing priorities in a fast-paced environment.
• Data-driven approach to analyse performance and implement improvements.
• Ability to quickly understand an operating model and make a positive impact in an interim role.

• stakeholder management
• analytical mindset
• adaptability
• payroll operations
• governance and compliance
• risk management

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